Voice termination – what’s driving VoIP growth?

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The technology behind VoIP has been around for 20 years or so, but it’s only comparatively recently that it’s started to take off in a big way in the business world. Why is it gaining popularity now and what factors are driving its expansion?

Nice idea but…
When it was first mexico telegram introduced, many people were suspicious about the benefits of VoIP. Splitting voice calls up into data packets and sending them over the internet sounded good in theory, but there were concerns over reliability and calls dropping out.

Those who adopted VoIP in this pioneering era were right to be concerned. The issues were largely attributable to the internet technology of the day; most people were still using broadband over copper connections. This meant that the available bandwidth was limited and while one to one calls over VoIP were of an acceptable standard, businesses with several people making calls at the same time would push the limits of the connection.

Added fibre
Improvements in the telecoms infrastructure in the past decade or so mean that more people and businesses are now connected to the internet via fibre optic links. Fibre, whether using broadband or an Ethernet leased line offers a more reliable connection with greater bandwidth, so using VoIP becomes far more practical and reliable. Quality of service is improved and it’s possible to have multiple users without compromising on the connection.

As a result, increasing numbers of businesses are turning to VoIP as a replacement for older PSTN telephone systems. Reliability and call quality are now on a par and there are considerable savings to be made both in call costs and in infrastructure costs by making the switch.

Increased mobility in voice termination
Other factors are driving the adoption of VoIP too and these go beyond the internet technology. Part of the reason for its increased popularity is greater mobility of the workforce. According to research from IDC, over 70 percent of the workforce will be mobile by 2020.

People are no longer tied to their office desk for most of the working day. Affordable, powerful mobile devices mean that it’s now possible to work from anywhere, accessing data and services from the cloud. VoIP is no exception to this; it means that you can effectively be on your office phone wherever you are, provided that you have an internet connection. Incoming calls can always find you and you can make outgoing calls via your business number at low cost without using the mobile network.