Long lead times in setting up a new account give customers the opportunity to panic and back out. Don’t keep them in the dark—that encourages them to make negative hong kong telegram assumptions. Your competitors know this and may try to drag out the number transfer for as long as they legally can to make it look as though the delay is your fault.
Unfortunately, the number porting process is beyond your control. The task is performed by your carrier and the releasing carrier, and you can’t interfere and expedite. However, you can explain the process to the customer and ensure them that the delay is out of your hands.
Negative communications are an ineffective way to start off a relationship with a new customer. Use positive, informative messages to keep your customer informed, which can even be generated automatically. What you want to avoid is falling silent.
Keep in mind that you don’t want to pester your customers with unnecessary spam. However, you should also keep your customer informed on a daily basis. Create a status update format that has a consistent layout. The customers will come to expect the arrival of the daily update and be reassured that they haven’t been forgotten or fallen through the cracks.
A non-judgmental dated line on the statement, such as “Waiting for response from releasing carrier …” tells the customer where the blame lies for any delays.