The old stigma that tainted VoIP in the early days still remains in some dusty corners, with myths such as poor call quality being hard to dispel, despite quality and reliability having markedly improved. It’s often thought that installation is expensive and time-consuming, and yet the service can be installed and set up within 24 hours.
Businesses using VoIP korea telegram can scale the system up or down easily to reflect their needs, adding or removing lines, and the service provider will take care of updates through the cloud to streamline and simplify the process. Another inaccurate assumption is that VoIP is not secure, however reliable providers such as IDT take the safety and security of the network extremely seriously to ensure the most effective protection against threats is in place.
Finally, the misconception that VoIP doesn’t allow for emergency calls as the service isn’t connected to a physical address can be refuted. Calls to emergency services will always route to the nearest department.
Superior call quality
To dispel the myth, call quality via VoIP is on par with PTSN to the extent that you can’t tell that a call is made from or to a VoIP service. Reliability has also greatly improved with the introduction of Ethernet and fast broadband. Because it uses the Internet rather than copper wires, VoIP is less vulnerable when it comes to loss of service, while it also uses numerous network routes so that any issues can be isolated without affecting the whole network. The result is a smoother, more reliable service with superior call quality.
Automated dialling
VoIP has become a versatile, powerful technology that even allows for automated calls to be made, increasing time-efficiency for businesses where numerous calls are initiated by simply scheduling numbers that are to be dialled.
Phone-free calls
The set-up for phone-free VoIP is relatively straightforward. All that’s required are a computer, phone or tablet with microphone and speakers, internet access and a VoIP account which may or may not require a software app depending on the system used.
It’s connected the world
VoIP has brought countries, individuals and businesses together across the seas and without the previous limitations in telecommunications. This technology has connected countries without PTSN and allowed for more international calls and communications than ever before. VoIP international call costs are low, reducing costs by up to 90% in comparison with PSTN. It’s little wonder that 70% of business either have or intend to utilise VoIP.
VoIP boosted outsourcing
Without the need to tie a business down to a region with appropriate or affordable PSTN, call centres were able to move offshore, moving in many cases to countries that offered cheaper labour. It’s also possible to have an area code attached to, for example, the USA, while the company call centre is based in another country. Whilst views on outsourcing may vary, it is a good example of the internationalisation potential of VoIP.
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