Crises do not usually give warning before appearing at the doors of a brand or personality, but that does not mean that one cannot be prepared for them. There are a series of guidelines that must be kept in mind when facing them.
Calm : It is better to take a little time to respond and give a good answer than to get carried away by nervousness and end up increasing the crisis. You should remain calm, be strategic and professional, but do not take too long, remember that it is an emergency.
Identify the origin of the conflict : what was the trigger?
Senior managers must act : it is not up to the CM to put out big fires and assume these responsibilities; if senior managers do not get involved, the crisis could spiral out of control.
Verify : check whether the trigger of the crisis is true or, on the contrary, if it is a hoax that is negatively affecting you.
Apologize or refute it : If you have made a mistake and you are bangladesh number data responsible for the crisis, do what you must, apologize and commit to solving it. If the crisis arose from a lie, refute it in a good way and prove your innocence.
Damage control : determining and studying the situation you are currently in and taking action to improve it. You cannot simply move on as if nothing has happened.
Assessment : Learn from your mistakes and leverage that new knowledge for the future.
For the moment, Pans & Company should be in the first point of our crisis communication guide , we hope that they do not take much longer to react since, as we said, taking too long is also negative .
And while the brand remains silent, people are speaking out. They have gone so far as to fill Pans & Company's Instagram posts with comments demanding that Tangana be paid what he is owed and that all his workers who may be suffering the same thing he did in his day be paid.