Chatting with an intelligent robot via an automated telegram dataconversation service is now possible. Chatbots, these computer programs capable of conversing with you via voice or text to save you several tasks. You can book a flight, order food, monitor your health, get in touch with a company, etc.
Yes, chatbots are revolutionizing the way we live and consume, while improving our customer experience. Blake Morgan recently published an infographic summarizing how chatbots are entering the service of the customer experience.
So we suggest we dissect this together!
Consider that in 2016, approximately 1.6 billion people used messaging apps integrated with chatbots. According to data compiled by Blake Morgan, this number is expected to increase to 2.8 billion by 2018.
45.8% of people nowadays prefer to contact companies via messaging, instead of using email. The same study shows that 51% of people believe that a company should be available 24 hours a day, 7 days a week.
80% of financial institutions worldwide see chatbots as an opportunity, while only 2% think they are threats.