4. Prioritize dependability. This goes hand-in-hand with scalability. With ai technology changing so fast, be sure to select a vendor that will be able to keep up with the pace of change and not get disrupted. You want the around for the long haul.
5. Check for a user-friendly interface. You want your tool to be easy for agents to use, simple as that. Sure, some learning curve is to be expected, but look for an interface that is as pleasant and intuitive to use as possible.
6. Look for integration capabilities. Make sure your crm as an afghanistan phone number list engagement platform includes the ability to connect with any ai technologies you currently use and want to keep. You also want to be able to connect to third-party channels via out-of-the-box integrations and apis.
7. Understand ongoing support. Be sure the platform you select offers help when you need it, not only for onboarding, but throughout your usage of the platform. As we all know in the customer service industry, support really matters!