Additionally, the ability to share images and files allows agents to effectively illustrate issues, ensuring a higher level of service.
By seamlessly accessing customer profiles and purchase histories in real time, agents can craft responses that are perfectly tailored to individual preferences and previous interactions. This personalized touch contributes significantly to an elevated customer experience.
Let’s look at the amazing features Chatway brings to the table:
Real-time messaging, ensuring quick and efficient responses.
Chat transcripts that provide a comprehensive, context-rich furniture manufacturers in usa email list support experience.
Canned responses to provide consistent responses and speed up resolutions.
Share files and images for better communication and problem solving.
Agent Availability Status, a feature that cleverly manages customer expectations.
Easily assign customer interactions to specialized departments.
Advantages
Free to use
Excellent customer service
Available on mobile and desktop
Pricing: Chatway is available for free. Try it here!
Live Chat
Live Chat
LiveChat is a great option for teams that focus on chat and messaging, as it is a complete customer service platform. It helps businesses manage communication, generate leads, and increase sales.