Understanding each type of customer

[zihadhasan012]

To act effectively and adapt to our customers, we must understand them well. Being an entrepreneur and providing customer service requires a great deal of psychology. The more you master this aspect, the more cordial and relevant your interactions will be.

You must therefore, a priori, clearly identify your interlocutor according to one of these types and act accordingly.

Also, in the conversation, it is common for the overseas chinese database real need or message to go unstated. In this case, it is interesting to actively listen and name it to validate your feelings and demonstrate that you are listening. This can be done in different ways depending on the type of interlocutor.

How to react to each type of difficult customer? 1. The solution when faced with an “Aggressive” customer
Give him time to calm down.
Express your point of view firmly.
Be prepared to be friendly.
Show him that you take him seriously.
2. The solution to a “Grumpy” customer
Listen to him carefully.
Rephrase.
Avoid the Accusation-Defense type of argument.
Don't agree with what he says if you don't.
If none of your solutions work, throw the ball back at him by asking: "How do you want to end this discussion?", "What solution do you propose to resolve this situation?"