Bank Mandiri is unwavering in its mission to continue to establish progressive digital banking business models in Indonesia that offer customers automated, simple, quick, and reliable banking services and products.
WhatsApp Business Platform will continue to be the bank’s main partner on this journey.
Moving forward, Bank Mandiri looks to grow the uses of their WhatsApp channel to automate and improve:
Credit card activation
Credit card upgrades
Card delivery services
Payment due alerts
Proactive and personalized notifications
“WhatsApp Business Platform provides opportunities for the banking and financial india mobile database services industry…by enabling convenient digital customer services while improving business performance. In the future, Bank Mandiri will further optimize this service to meet customer needs.” Xie said.
Person smiling while holding up a piece of clothing
Learn more about how WhatsApp Business Platform can create better customer experiences and drive growth for your business, too. To read the full case study, click here.
A steadfast dedication to elevating digital banking experiences
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sumaiyakhatun27
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