Accept cookiesDouwe Egberts succeeds with flying colours, because they bend along but still stay in their role, dare to be witty and give away nice information in the process. Both The Dolphin Pub from Hackney (wherever that may be) and Douwe Egberts benefit from this verbal frenzy. However, not every organisation will enter into such a duel if it is not necessary.
Buying is granting
“Selling is granting,” a friend recently said when he cancelled an ill-fated Marktplaats sale. The same goes for buying and everything that consumers pay for. Despite far-reaching automation, a purchase is still an event that requires two willing stakeholders.
I received a letter with the second line in bold "I will receive €200,- from you" . Five lines further on it was again in bold "I will receive €200,-" . It was an assertiveness that I would not appreciate from a friend or family member. I replace with we and je with u, and there you have it, the letter I received from ZilverenKruis about the payment of an invoice.
The greed of ZilverenKruis
Existing sentiments play a role in every experience: in financially uncertain times, more and more uae telegram data premiums have to be paid for health insurance and the deductible is getting higher. A consumer is not happy about that. And then a letter like this comes on top of it.
So I tweeted: