The dealer also received negative reviews (41%)
The review sounds like it was written by a human and not a bot (39%)
I make sure that it has been published on a trustworthy review platform (39%)
The reviewer or purchase is “verified” (37%)
A negative review can be an opportunity for a company to build trust among its customers. Responding to a negative or critical review in a timely manner and/or resolving any issues raised shows that the company takes reviews seriously and provides good customer service. Companies can also use negative reviews to evaluate the issues raised and improve their products/services with the uk telegram data feedback, thus increasing customer experience and satisfaction in the long term.
A company's response to its reviews should include the following elements (the elements are listed in order of importance to consumers in our study):
Personal Greeting
explanation of the problem
an apology
the name of the contact person
next steps to solve the problem
Companies should track reviews of their products or services using review management software and combine it with brand management software . Responding to reviews, especially the negative ones, helps maintain a good image.