When and how often to measure eNPS

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In all cases, it is recommended to systematically conduct eNPS analysis at regular intervals. At the same time, this index should be assessed in parallel with other metrics used in the framework of work with personnel, at least once every six months.

When developing a survey plan, it is important to take into account the business rhythms of the enterprise (seasonality and business activity surges). In addition, it is important to create an eNPS testing calendar in such a way that:

The staff remained willing to participate in the surveys.

Provide company management with time to implement changes.

To form a stable feedback system at the enterprise.

Taking into account the objectives, time of implementation and depth of analysis, studies of the level of employee loyalty can be classified into two groups.

Annual analysis of loyalty and engagement indicators
We are talking about key surveys netherlands email list that are carried out once or twice a year. All employees of the enterprise must participate in them. Such studies are the basis for development planning and further pulse measurements. Thanks to such surveys, companies receive detailed feedback from their staff.

All questions for staff in one place.

At least once every six months. The duration of the study is from 1 to 3 weeks.

Employees are given 5 to 10 minutes to respond.

Pulse measurements
Such measurements are recommended after the main surveys. With their help, you can clarify why the problems identified during the eNPS analysis appeared and promptly implement changes, monitoring the results achieved.

They include fewer questions and are conducted more frequently.

Frequency: several times a year. Duration from 1 to 2 weeks.

Employees have 10 minutes to respond.

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