Be polite, don't kick down the door.
A client will never buy additional services if you behave like a seller in the market.
Be an empath: empathize with the client, try to understand his situation. In a critical situation, most people are prone to hysteria. If this is your case, listen to the interlocutor, understand the essence and offer a solution to the problem that has arisen, especially if it was your fault.
The client is a living person with their own problems and the same bosses and deadlines overhead.
Be compassionate, interested in the person themselves, their business, and their goals, vietnam rcs data not just the schedule.
The history of our practice.
This summer was very hot. The client's office was like the Sahara, our joint projects were on fire. The forecast for the coming work week was not encouraging: the tension continued to rise. My colleague and her team ordered a huge box of ice cream and sent it to the client's office.
It would seem such a trifle. But how much it was to the point. This simple human gesture showed how well the team feels about its client, how it shows simple human care. Life consists of little things and each of them is important.
4. Improve your communication skills and emotional intelligence
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