Implement necessary follow-up measures consistently through the CRM system

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What is a CRM (Customer Relationship Management) system? A thorough explanation of its importance, benefits of implementation, main functions, and how to choose a product What is a CRM (Customer Relationship Management) system? A thorough explanation of its importance, benefits of implementation, main functions, and how to choose a product Now, let's take a look at how this CRM system can be used in the logistics industry. Achieving business efficiency through "unified management of customer information" Based on detailed customer information, "deliveries tailored to specific needs" can be carried out "efficiently.


" Implement necessary follow-up measures algeria telegram database consistently through the CRM system Achieving business efficiency through "unified management of customer information" The information that can be stored with the centralized management function varies depending on the industry and business type. For example, in the logistics industry, the following items are often managed: [For logistics companies] Basic information about the shipper company Shipper company contact information Deal History Desired delivery area Specific requests regarding luggage [For EC businesses] Buyer's basic information Product purchase history User inquiry history Requests for parcel wrapping, message cards, etc.


Accumulated purchase amount The above information can be managed centrally on one system, allowing smooth information sharing across the entire company and improving operational efficiency. For example, if a logistics company needs to deliver a large amount of goods over a wide area in a short period of time for a campaign, they can work with branches across the country to smoothly discuss the feasibility of the request and the number of personnel required. Of course, in order to reduce the impact of the serious labor shortage in the logistics industry, measures such as "reducing waiting times for cargo" and "hiring new personnel" are essential to resolve the underlying causes.