After looking through some of your chat sessions, you may find that you are still trying to get comfortable with speaking naturally in chat sessions.
As you or your team use live chat more and more, it will start to feel more natural.
And that’s the secret… it’s a natural conversation.
How can you make a live chat exchange flow as easily as an organic conversation?
Most importantly: If you wouldn’t say or ask something in a face to face conversation, then don’t say it in a chat.
Here are some tips for making live chat conversations indonesia telegram data feel more human:
Instead of asking, “What’s your first and last name?” Say, “Good morning. My name is Jason.” This may compel them to introduce themselves. The first way is an interrogation while the second is a conversation.
Instead of saying, “Who’s this?” Or, “Who am I speaking with?” say, “I am sure that I can assist you. What’s the best way to get you this information?” They’ll share their email or number and likely their name. The first way comes across rude, while the second is conversational.
Remember, people use chat because it’s safe. They don’t need pitches. Don’t try to move the conversation to a call too quickly. Be natural. Be patient. Use chat until it doesn’t make sense to.
If you wouldn’t word things a certain way in a face to face discussion, then don’t say it in a chat. How do you remember that or actually do that?The problem: Staleness leads to inconsistent activity, results, and wins.
Some of the best advice was written hundreds and thousands of years ago. Just look up Aristotle’s writings: he really understood people.
Fresh can be as simple as an iteration or add-on to something already discussed or shared.
Stale ideas, suggestions, or practices can be freshened when they are challenged, rethought, and if still relevant, recommitted to.
Fresh does not have to mean new or groundbreaking
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