A good first step can be to naturalize and make the process does thailand use telegram of using CRM more positive, teaching how and why it can be useful. In addition, early adopters must be identified and focused on so that they develop their full potential. Only after this should we go out and look for skills outside. First, let's give anyone who wants to within our organization the opportunity to improve.
Finally, we must not forget our customers. If we are a brand and we want to help by adding value, we must understand that they may be expecting us to educate them. This is another way to improve the customer experience. For this reason, many companies already have digital academies for their buyers. We talked about this in another very interesting article: education of B2B or Industrial customers.