Bye bye millennials, welcome generation Z

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An optimal customer experience
Allow customers to manage their insurance in a secure digital environment, while maintaining a personal touch. Adopt available technologies and improve the customer journey step by step. Digitalization becomes the solution to offer an optimal customer experience.How Customer Relationship Will Define Your Business Model
New generations of customers require different business approaches. Today’s consumers are well-informed and tech-savvy, with high standards for any business. A customer australia telegram database-centric business model can help you keep up with these standards. Let’s first talk about these new generations, before diving into how to adopt such an approach.

CM.com
CM.com
TABLE OF CONTENTS

Customers at the heart of the company
How to Create a Customer-Centric Business Model
1. Get to know your customers better
2. Create an authentic brand
3. Be transparent
4. Offer a proactive and personalized service
5. Put in the effort
Customer service as a starting point
Bye bye millennials, welcome generation Z
Most of today's customers are Gen Z and Millennials, and Gen Alpha is coming soon. By 2026, Gen Z will have enormous purchasing power , surpassing that of Millennials. This generation has grown up with the Internet, social media, and technology. They were basically born with a smartphone in their hands, so it's no wonder they have very high digital expectations. In fact, 85% of them see online shopping as an experience and not a transaction.