Add tracking to understand engagement

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9. Maintain quality communication with the customer
Being polite and kind is always appreciated. Always be open and ready to talk. If you maintain quality communication with a customer, it can only benefit your business. Maybe you will be that person they ask when they need some advice and then you will get a much stronger connection.

10. Track your activities and create performance reports
Every time you finish a piece of work, cross it off the list. It will give you extra motivation. Make this your habit. Don't forget to also write down how much time it actually took you for each task versus what you expected. You may be surprised when you realize that you did something in less time than you thought you needed. This will help you organize yourself better and maximize your performance. Performance reports are a great way to let your client know where you are and your progress. Be honest and real. If you have any obstacles or are struggling with something, let them know. Maybe they can help you. Also, be sure to highlight your successes. It will help boost their confidence.

11. Make your suggestions
Always take the initiative. Don't be afraid to express your ideas, potential changes, and suggestions. Your client has given you a job because they don't have time for these tasks or because they think someone else will do them better than them. Act as an expert in your field. When you realize that there is a better way to do something, or that it will work better if certain changes are implemented, bring it to your client. Find the right way to do it. Before taking a step, carefully consider whether what you want to suggest is really a good idea that can improve their work or not. Make a detailed plan with all the pros and cons, as well as the goal you want to achieve. Take the initiative when you feel it is the right time to take it. If the client does not agree with you, again, there is no need to take it personally. You have done all you can and perhaps they had their reasons for not wanting to deviate from their idea.

12. Be honest
If it turns out that there is something you can’t do and armenia cell phone number database you’ve studied all the options and researched in detail, it’s time to inform your client. It’s better to tell them as soon as you realize it than to waste both their time and yours. Be honest about your options. Don’t take it as a personal defeat. Maybe the client themselves will have some advice for you, or some tasks are simply impossible to perform.

13. Measure your customer happiness
There is nothing more important than your customer's happiness with your services. One happy customer is worth more than a dozen unhappy customers. Why? Because satisfied customers will be quick to promote you and your services to other people. Whether it is a short-term or long-term project, make sure that at the end of each milestone, project or after some time, you know how happy and satisfied your customer is. You can do this in several ways:

Conducting an NPS survey
Conducting a CSAT survey
Asking your customer directly
Knowing your customer’s happiness is also the most crucial factor in identifying customer loyalty. If you receive negative feedback, try to understand the cause and work on its solution.