Use a soft and even tone of voice

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- SLA Performance : Measure actual performance against service level agreements (SLAs) to identify areas for improvement. Handling difficult customer situations Handling challenging customer situations effectively is essential to maintaining positive relationships. Here are strategies for addressing common difficult customer emotions: 1. Angry Customers - Remain calm and apologize sincerely.



- Use a soft and even tone of voice. - Acknowledge their frustration and work towards solutions. 2. Undecided Customers - Identify their specific issues and provide clear, confident advice. - hong kong telegram phone number list Provide useful information to help them make decisions. 3. Demanding customers - Assure them that you are willing to help and find a reasonable compromise.



- Seek solutions from higher authorities if necessary. 4. Customer Dissatisfaction - Listen carefully and acknowledge their feedback. - Provide solutions or improvements based on their feedback. Best Practices for Effective Customer Service 1. Keep communications professional : Maintain a respectful and friendly tone.