What is performance management?

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A crisis can occur at any time in a company, regardless of its size. It may be a product with problems, as was the case, for example, for Pepsi with the presence of a syringe in a can. It is then essential to know how to manage this crisis in order to react in the best way and continue. These actions are called performance management.


The definition of performance overseas chinese in canada data management is both simple and complex. To simplify, it is about the different processes that a company will put in place to manage a crisis. Performance management is made up of different processes (but also tools and indicators) that make up a detailed system of solutions.

The system will be based on development models (or Performance Models), previously set up by the company according to the desired objectives and the different action plans put in place to achieve them.

It is true that these models allow to have a very precise overview of the company. It is thus possible to learn more about the functioning of the latter, but also about its relations with suppliers and customers. It is also a way to know the image of the company with the public as well as the economic state of the company in question.

With this data, it is indeed much simpler to manage a crisis .

Performance management is based on the company's strategy. And it depends on each company. For some, the acceptable strategy will be to more or less achieve the objectives. For others, it will be to always be above these objectives. Some companies add, in addition, other criteria such as CSR criteria or the psychological health of employees.

To transform these tools into effective processes for managing a crisis, it is essential that all participants within the company agree on the very notion of performance management at work. It is indeed a concept that concerns the company, the different departments and services, but also the teams and each employee.

The role of the performance manager
To implement this performance management, it is important to call upon a professional. He will take into account the different levers of motivation and skills of each individual. He must know how to motivate, define objectives and empower teams.

Above all, he will have to optimize team management. This will allow him to achieve the objectives set and to be able to react in the event of a crisis with the right tools.

A productivity manager therefore has several areas of expertise. He will have to put in place different action plans to develop the different professional skills and strengthen the motivation of the teams.

He is also in charge of performance management via quality of life at work , but also the development of employees within the company itself. He will also have to set precise and particularly clear objectives. He will then evaluate individual skills.

It also has a role in empowering staff and giving them more autonomy.

It still needs to define the various performance indicators . These may be strategic, financial, marketing, commercial, quality, productivity indicators, etc.