Quick Replies – Pre-recorded responses to answer frequently asked questions. These are known as Quick Answers.
Emoji statuses : which can appear next to the company name, just like in Telegram Premium.
Color labels for chats : to personalize conversations based on where the customer is in the purchasing funnel.
In addition to this new feature, improvements to Telegram Premium stories had already been announced last September :
Now, in addition to appearing in priority order, premium uruguay number data users can read other users' stories without them knowing.
They have more quality and a permanent history of who saw them.
They contain longer descriptions and more link formats are available.
You can save other users' stories that are not protected.
On the other hand, Durov said that in the coming days, Telegram plans to integrate more features, such as a new way to incorporate chatbots that are powered by artificial intelligence and that will serve to provide more accurate and effective customer service. In this regard, he said that “within Telegram business accounts, chatbots can be seamlessly added as invisible secretaries to respond to all or certain chats. With artificial intelligence, these chatbots can take customer service automation to a whole new level.”