Amazon Leadership Principles . Customer Obsession Leaders start with the customer and work backwards to earn and keep customer trust. “Leaders should start with the customer and work backwards from the customer. They work hard to earn and keep their customers’ trust, but they are even more loyal to their customers. This is about the rule that ‘the customer is always right.’ It’s all about empathy and understanding your customers. Through this section, the interviewer hopes to understand how well the candidate understands Amazon customers, their needs, the importance of customer trust, and the factors that influence the customer experience.
Sample Interview Questions Can you describe your experience ecuador phone numbers with a difficult customer interaction? How did you handle it? Thinking back, what would you have done differently? Who is your toughest customer? When you work with a large number of customers, providing great service to all of them can be difficult. How do you prioritize customer needs? . Ownership Leaders are owners who think long-term and don’t sacrifice long-term value for short-term results. They never say, “That’s not my job.
” Leaders must have a sense of responsibility and ownership. They think long-term and won’t sacrifice long-term interests for short-term results. They act on behalf of the entire company, not just their team. They don’t say, “That’s not my job.” Anyone who says, “That’s not my job” lacks a sense of ownership. Amazon employees relentlessly ensure that they take the initiative not only to work for themselves but also on behalf of their teams, think long-term and achieve worthwhile results.