Connecting with your customers through direct conversation is also essential if you want to acquire leads.
If you don't allow potential customers to talk to you or your staff, they will most likely look for other online stores that offer them top-notch customer support.
A chat app that lets you communicate on your favorite social channels. This is a great option because your store will have a chat button that supports your customers' favorite messaging apps, such as WhatsApp, Telegram, Facebook Messenger, etc. Add Chaty to your Shopify store .
If you want a newer alternative, you can try installing a live chat app on your website journalist email list like Chatway . It is also an app that helps your customers talk to you via chat, but it is more innovative than Chaty, so it may offer more convenient features.
Buffer
Engaging with your customers through social media platforms is a great idea, especially if your business already relies heavily on them.
With Buffer, you’ll be able to handle more customer inquiries, update your calendar, and make sure you stay up to date with posts.
Buffer helps you track engagement and respond to your customers in a timely manner. Since it has a free trial and plan, you can try it out and if you like it, go for the paid version.
Freshdesk
It is also very popular because it offers two main options: you can get a simple help desk solution or an omnichannel alternative.