Customize the chat widget
The free plan also offers basic customization options for chat widgets. You can customize the colors, icon, position, and size of the widget. This improves the user experience by making the app visually appealing and more convenient for users to interact with.
WhatsApp Pop-ups
This feature allows you to display a WhatsApp chat popup directly on your chat widget with a CTA offering help, support, or more information about your products and services.
Another great feature of the free plan is the ability to create chat widgets and display them on mobile or desktop. What does this mean for you? You can display the same widgets on mobile and desktop, or you can display different widgets on mobile and a completely different one on your desktop. For example, users accessing your WordPress website on mobile will see a Facebook attorney email list Messenger icon, while visitors using desktop will see a WhatsApp button.
Now that we have highlighted the features of the free plan, let's move on to the paid plans.
Show widgets in chat view
You can display your Message Popup on the chat widget in a simple view or in the chat view.
Chaty WordPress Plugin Showing Chat View Feature
The coolest thing about chat view is that you use merge tags like page title, URL and WooCommerce tags like product name to customize your chat popup for an improved user experience on your website.
Chat Agents
Add multiple agents to manage your chat channels and increase the quality of your support experience.
Chaty WordPress dashboard showing Agents functionality
For example, you can add multiple agents to offer multilingual support, or add multiple agents from different departments to offer specialized support: billing, sales, technical support.