Communications in the company have become much easier to control due to general reports on managerial conversations in all branches. The system allows tracking general statistical information and call records. Since different departments need to perform similar communications tasks (contact local partners and clients), a common database of successful calls helped organize a Corporate University with training materials on sales and negotiations. The company's employees were given the opportunity to organize and participate in video conferences through the platform, and this helped strengthen the corporate culture and simplify negotiations with clients by connecting specialists from other cities. In addition, the system helped to implement uniform high communication standards for all company divisions: smart call distribution, voice menu, call forwarding to a familiar manager, “black/white” list and much more.
Results Connecting the system helped the belarus cell phone number list company simplify and speed up business processes, strengthen connections between branches and, as a result, increase sales. standards, increasing the professionalism of managers and connecting all necessary specialists to negotiations, regardless of their location.Since the end of the pandemic, there has been a trend towards companies using a partially remote work format with a minimum number of employees in the office and common regular weekly meetings. This allows companies to reduce the costs of renting a large office and depreciating equipment, but increases the requirements for telephony. Employees should still be part of a single corporate communications network with a common numbering plan. They should be able to receive calls to the general company number with a voice greeting and other PBX features, even if they are not at their desk.
How can this be achieved? Features of the MCN Telecom client Several months ago, we were approached by a large IT company that develops software for corporate clients. It is a continuous-cycle enterprise, so it has never had to necessarily switch to a remote work format. However, as the company has grown over the past few years, management has decided to transfer some divisions of the company to a hybrid, partially remote work schedule. The company uses its own IP PBX, to which all employees are connected with a common numbering plan and outgoing calls to a single company number. It was not ready to completely switch to the MCN Telecom Virtual PBX, but the alternative - disconnecting remote employees from the general telephony system - was even less suitable.