Automate messages to help raise your response rate

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The opportunities to use media messages span the entire customer journey, and message templates help you scale your efforts and reach wider audiences. Including quick-reply buttons in your message templates can help customers make decisions quickly and easily, moving the conversation further down-funnel.

Global Voyager Online Travel confirming customer's booking through WhatsApp chat
Another way to ensure you’re getting the most engagement is to keep messages consistent and personalized. A good way to remember this is asking yourself if your messages are expected (your customer has opted-in), timely (sent at a normal time of day), and relevant (personalized and curated). This helps your customers build trust and confidence in you, keeping them coming back.


Quicker response times lead to higher customer satisfaction. Your customers don’t want indonesia mobile database to wait to hear back from you, in fact they expect an almost immediate response. A Salesforce study revealed that 71% of people surveyed want to speak to companies in real time.


With WhatsApp, you can use the power of automation to integrate chatbots into your messages, helping you be available to customers across time zones. You can also integrate WhatsApp into existing contact centers and support systems to offer live chat for customers who need help.


The best way to leverage automated WhatsApp messages is to have a chatbot handle your business’s most common questions: locations, hours, shipping costs, etc. This allows customers to get the quick response they need, while freeing up customer service agents to tackle the tougher questions.