Word of mouth is one of the most effective forms of marketing and sales. It can provide any business with a pipeline of confident and interested buyers who can easily bring in more revenue. However, word of mouth relies on the experience and intent of existing customers to spread the word about the company's offerings.
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By maintaining constant contact with customers, businesses can italy phone number data ensure that they remember them, their unique services and benefits. If customers remember a business, they are more likely to recommend it to others.
Gain competitive advantage
Losing a customer can have two disadvantages for a business. One is the loss of revenue from the customer, and the other is the chances of that customer working with a competitor. That’s why it’s very important for businesses to maintain consistent and close relationships with their customers. Enough so that any customer will turn to their e-commerce brand again if they need anything.
Greater stability without relying on rotation
Churning refers to customers who stop purchasing from an e-commerce business. High churning is a serious issue for an e-commerce business as it can leave an e-commerce business dependent on the ability to generate business from new customers.