Real-Life Use Cases of WhatsApp for eCommerce

[mstakh.i.mo.mi]

Let us look at how you can use the application’s features to enhance customer service, manage orders, promote goods and services, and learn more about client preferences.

Customer Support
Consumers demand quick and effective assistance. To meet this need, WhatsApp provides customer support services to businesses, allowing clients to seek help at the right time.

For example, consider a fashion retail firm that receives questions and queries cameroon phone number list from customers through WhatsApp. When a customer writes, “Can I know the product size?” the retailer can reply quickly, providing answers that may include images or videos. Additionally, a report by PwC reveals that 82% of customers consider response time to be the most crucial factor in customer satisfaction. Thus, utilizing WhatsApp for support can significantly enhance customer satisfaction and engagement.

Order Confirmation and Updates
Customers require updates on the purchased items. WhatsApp’s automation features can notify customers about order confirmation or product dispatch. Suppose a customer buys a smartphone through an online shop. Once the transaction is completed, they get a WhatsApp notification about the order they just placed on the app. Further messages regarding the order shipment and the expected delivery time can be sent.