Leverage Multiple Communication Channels

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Your virtual training communication plan for each delivery should:
Get important information in the hands of learners early and often
Remove excuses for not having the information or understanding the information
Build emotional connections with learners
Engage learners early
Create buzz and excitement for the course
Give you the moral high ground with learners and leaders who may blame you for their failure to read, listen to, or watch what you send them
To accomplish these objectives, it is up to you to leverage every communication channel at your disposal to connect with your learners before, during, and after training.

Never assume that people are reading and consuming what you send them.

You can put money on the fact that learners and leaders ivory coast telegram data will not read the emails that you send them about the virtual training delivery. There are a number of reasons for this, including overwhelmed inboxes, competing priorities, spam filters, and passive resistance when learners see no value in the training or don’t wish to attend.

Attention spans have contracted. The modern world moves at lightspeed. Information overload is a state of being for most people. Attention is currency and make no mistake, you are in a pitched battle for your learners’ attention.

In addition, with the many ways we communicate in the modern world, people tend to gravitate toward preferred channels. If you do not communicate on that channel, the people who do may miss your message.

Meet Learners Where They Are
Leveraging as many channels as possible improves your probability of gaining attention. With attention, you can win mindshare. When you win learner mindshare, you gain the ability to accomplish your training mission.

Effective communication requires a mindset shift. For many trainers, this means getting out of their communication comfort zone. You’ll need to get comfortable communicating via email, LMS, direct messaging, webchat, social media, video, phone—even smoke signals if that’s what it takes.