93.4% of Brazilians use WhatsApp, and our country is second on the list of those who use the chat application the most, second only to India, for this reason we have made a selection of the main features launched in 2023 by the platform .
Among the main changes seen are new conversation formats, stickers, messages that delete themselves, and the ability to edit something that has already been sent. Keep reading if you want to check out more details on this list.
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Our goal is to ensure that you offer fast service through the chatbot, as well as having data on the support offered by your team.
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Top WhatsApp Features Coming in 2023
1. Caption when sending documents
One possibility is to include a caption whenever you send a document , in order to bring more “context” to the message. In addition, you can answer users’ questions using this.
Real-time reports on the average time of each service
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