The benefits of using WhatsApp as a business are obvious. Almost every smartphone consumer has WhatsApp installed and is directly reachable through this application.
Why use Pingueen?
Pingueen is a service:
– MULTI-AGENT: With a single WhatsApp Business number, you assign customer requests to your team based on their availability and skills.
– MULTIDISCIPLINARY: With Pingueen you can exploit the power of WhatsApp for your services:
Customer care : To manage customer issues more efficiently, even with a Virtual Assistant.
Marketing: A broadcasting channel with high conversion rates.
Communication : For sending transactional notifications, updates, tracking in sync iran phone number list with business systems.
– CUSTOMIZABLE: You can activate conversational modules and automatic functions, integrable with company systems for a single view of customers.
– GDPR COMPLIANT : Pingueen allows for GDPR compliant data management and storage and monitoring of business performance.
Pingueen Features
Pingueen goes beyond simple WhatsApp contact, it is a real message management platform that can be integrated with the management system or with the company CRM through different synchronization solutions.
With Pingueen you can manage orders, appointments, reservations and assistance requests in a centralized way and shared by your entire team.
Pingueen allows you to:
Assign requests to your collaborators based on their skills and availability.
Manage messages by type using the same phone number for each request.
Create and manage activities using customizable and pre-approved templates .
Set up automated responses to respond to your customers immediately
View statistics on messages and activities based on the current week or month with the ability to directly compare data vs. previous month.