"VKontakte" is working in the usual mode. 0.2% of users could

[tanjimajuha20]

The problem affected the smartphone entries for all contacts who also have a VK ID. The excess of lines in a contact entry led to the fact that searching for it in the iPhone address book, which consists of about 4,000 entries, took up to tens of seconds: the more entries in the book, the longer. Several VK ID users reported this malfunction to a ComNews correspondent. The earliest date of detection of the problem is November 22, 2023.



In response to the user's request, the israel whatsapp number database VKontakte support team reported that it would take time to resolve the issue: "Since the platform is large, many different tasks appear every day, and it is not always possible to resolve them as quickly as we would like."

As the VKontakte press service responded to ComNews, the developers fixed the technical malfunction on December 13.
have duplicate accounts in the contact list, our team fixed this in the latest update of the application," said a representative of the press service of VKontakte.

As a result, new users no longer encounter this error, but for those who have already encountered it, the extra lines still remain.

The user who filed the complaint, despite following the recommendations of the VKontakte developers to update the application, restart it and clear the cache, reported that this did not help - dozens of unnecessary entries remained. According to him, on December 14, the search speed increased. "However, this can only be because I changed the iPhone 12 to the iPhone 15. But the "garbage" fields did not go away," he noted.

Pavel Katkov, lawyer, economist, member of the RF CCI Committee on Entrepreneurship in Media Communications, noted that the only basis for possible claims from the user is the quality of service, which is subject to regulation by consumer protection legislation. "However, VKontakte is free for users, so it will also be difficult to formulate requirements here. There are still paid accounts, if the platform has such a service, but they are unlikely to be able to make serious claims, since there are no significant negative consequences to rely on."

Independent expert on IT and telecom markets Vadim Plesskiy believes that, judging by the described scenario of using the address book and searching for contacts, the problem is related to the VKontakte application and synchronization of the iPhone with VKontakte services.

"For a modern smartphone manufactured in 2022-2023, it is not difficult to process a database of 3,000-4,000 contacts. Probably, some changes have occurred in the part of the code responsible for user authentication, and when trying to synchronize, duplicate records are created multiple times. To fix the bug, VKontakte developers need to fix the problematic part of the code. This can be done in a few days. The changes can affect both the backend and the mobile application code. After that, the application code with the changes is sent to the AppStore for moderation. As of December 14, 2023, the current version of the VKontakte application for iOS is 8.60. Moderation can take up to three days, after which the application will be available for download and installation. Users who encounter such a problem can be advised to delete the VKontakte application from their phone until this bug is fixed," said Vadim Plessky.