Plus with the support of conversational AI

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, you can ensure your business is ready to resolve customer issues and answer FAQs and questions, even when a support representative isn't available.

3. Live chat

As we’ve said before, live chats are a morocco telegram number database clear growth opportunity. In fact, people who “chat” are part of a high-value segment. For example, Forrester found a 10% increase in average order value when shoppers engaged in live chat before buying.

While live chats often get the most impressive satisfaction rates, they also come with their own challenges. The main one is that these chats are live! They require a response time of seconds, not minutes. So, when you have more than one customer online, you will need simultaneous user functionality in your chat app.

The effectiveness of live chat depends on how well you train your team in the art of conversation. Email integration can also be a challenge. If you want to meet your customers’ needs for speed, you need to use all the data available across all platforms to solve their problems… instantly! If done right, live chat can be a huge boost to customer satisfaction and loyalty. But managing it can also be challenging.

4. Social media

Most e-commerce sites use social media channels like Instagram, Facebook, YouTube, and TikTok to share content and increase engagement. Social media is great for promoting products and sharing interesting content, but be aware of questions and complaints about products or delivery and handle them appropriately.