One of the most important automated emails

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2.- Refunds and returns Returns Post-purchase emailsPost-purchase emails are ideal for helping buyers reduce anxiety after making a purchase. This is achieved by ensuring that your customer is fully aware of your refund policy. As well as the return process. Being transparent about each part of the process and showing the user its possibilities will generate greater trust in your client. You will portray a more human image and show that you not only want the user to generate sales, but that you also understand their needs and are willing to have the item returned if it does not meet their expectations. ASOS does a great job with its post-purchase order confirmation emails. They include a “ Help ” button that takes users to their customer service landing page. 3.- Product guides how to Emails post purchaseOnce the customer has subscribed to your channel, made a purchase, downloaded your app or hired your service, don't miss the opportunity to add a little extra value to the conversion.


If you opt for informative post-purchase emails at&t email database that include instructions on how to use the product in question, you will make it easier to use. And in the same way, you will reduce the risk of returns from frustrated customers. In addition, it is very simple: You can include an infographic in your email piece. Insert a guide for download. A video tutorial. A post from your blog detailing the topic in question, etc. Also, if you want the customer to engage with your product but also get value from their purchase, you can incorporate a short guide detailing how to care for the item in question . If you help your customers avoid products that can't be used quickly, they'll appreciate it. 4.- Feedback on product satisfaction Post-purchase feedback emailsA Harvard Business Review study found that 56% of customers complain about poor follow-up after a purchase .