9 Best Helpdesk Software for Small Businesses 2025 (Comparison)

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Help Scout is one of the most popular all-in-one help desk software on the market, and for good reason. It has almost every feature you need to streamline your customer support process and then some. In fact, we use Help Scout at WPBeginner.

Help Scout can help you manage all your chat and email support requests from one place. This way, your customers can contact you via the method they prefer, and your support team can manage requests through a single queue.

You can also speed up support requests by creating saved responses so your team can respond to common questions immediately.

One feature that stood out for us was the knowledge base SEO options. Included in all plans, you can create articles in your help center that are optimized for search engines using Help Scout's auto-generated sitemap.

Benefits of Help Scout:

Time tracking report to see where your support list of germany cell phone number team spends most of their time so you can improve your customer interaction workflows.
Beacon live chat can recommend knowledge base articles to users to solve problems, and if they can't find a solution, they can chat with your team.
Survey and rating features to collect user feedback on the performance of your customer support team.
Office hours to enable automatic responses based on your business hours.
SMS and phone support are available via integrations.
Disadvantages of Help Scout:

With a starting price of $20 per user per month, the price might be a bit too expensive for small businesses just starting out.
Pricing: The Standard plan starts at $22 per user per month (with a limit of 25 users) and includes 2 shared mailboxes, live chat, 1 knowledge base, and 100+ integrations. A free 15-day trial is available.