The first step to communicating effectively with customers is to greet them and make them feel welcome. Live chat includes an auto-option system, which allows you to automate greetings to website visitors with personalization options tied to specific elements, such as location, time, page views, and more. When your greetings are formal yet friendly, customers are more likely to engage with you further. Additionally, you can add your support agents’ names, photos, or avatars for a more personalized experience.
2. Direct chats to the appropriate channels
One of the main advantages of live chat is the kazakhstan telegram number database ability to store data, so that agents can retrieve the customer's support history and personal details and avoid asking the same questions multiple times. When the customer interacts with the chat, they can be transferred to an available agent or the right department team, so that their request can be handled quickly.
3. Highlight your products
When a customer visits your website, it means they are actively looking for a product or service that you provide. This is the perfect opportunity to highlight them during the conversation. In fact, live chat is also a great tool for up-selling and cross-selling new products and services: take into account what the customer is looking for and take a quantum leap to ensure a sale.
4. Qualify your contacts
Additionally, you can integrate live chat with your existing Customer Relationship Management (CRM) software , so you can seamlessly share data across systems. This way, when a customer visits your website, you can see their previous activity, including products and services requested, and then use that information to generate more sales. In fact, that customer may have already shared their email address during their previous visit, creating a new entry in your CRM contact record.