Although ASN has benefited greatly from the process, crowdsourcing is not high on the agenda for the near future. There are other priorities: “We are currently working on the implementation of the bank's social media strategy,” says Simone. “In that strategy, we are looking at how we can structurally embed dialogue in the organization. We certainly realize that we do not want to and should not crowdsource everything. The what's in it for them must always be present.”
Finally, Simone shares some tips for other banks that want to get started withvietnam mobile phone number list crowdsourcing:
Make sure you manage expectations internally: we expect something from them, what do we give them in return?
Don't make empty promises to those involved: if you promise to respond to every post, do so. Even if it is not a substantive response.
Engage with the input they provide and provide feedback if you are unable to do so for any reason.
Thank those involved through personal messages.
Provide feedback to stakeholders on what you did with their input.