Unifying customer service with the rest of your work: why is it key for your business and why is the Service Hub the right tool?
Customer service is a must for any business today. Company customers must have an articulated and agile system to solve problematic situations. In addition, they require multi-channel assistance, a 24-hour function, and a highly personalized response.
A functional system that meets these needs not only solves problems, but also boosts customer loyalty and remarketing . On the other hand, a company whose customer service process is not developed is open to bad tastes and problems.
There are digital tools that solve all customer service. Among the most notable is HubSpot's Service Hub . Below we tell you all about its functions and how it can be useful in your organization.
Service Hub: a key partner
One of the biggest problems when looking for a customer service colombia phone number platform is finding one that doesn’t create a mess of information and complaints. In other words, there are a lot of tools that only create problems for teams: contact management and customer service management are not unified, teams are overwhelmed by high demand for simple and avoidable queries, and data is difficult to access or read.
HubSpot emerges as a player that simplifies lives. Its Service Hub is a customer service software that has the ability to unite all data and channels into a single CRM platform , so that every team in the organization can onboard, support, retain, and develop customers .
What if I don't use it? Agility in data centricity can solve performance deficiencies in the team and, consequently, help with customer churn or bad experiences. In other words, the Service Hub is a tool that helps you succeed in your business, bringing smiles to your customers' faces and satisfying their needs at every stage of the sales journey.
What functions does it have?
Among the most important tools of the platform, we can highlight:
Customer Portal : Facilitates communication and interaction between the consumer and your team.
Knowledge Base : A library of FAQ articles, videos, and documents to reduce the number of queries and speed up solutions.
Omnichannel messaging : One inbox that unifies all queries from all channels.
Ticket Pipeline : Facilitates the visualization and identification of tickets to speed up their resolution and the work of the teams.
Satisfaction surveys : a very agile system for creating, editing and sending surveys that allows anyone with access to the tool to work on the submissions and results.
Live Chat : A system that helps route queries to the appropriate collaborators in real time.
VoIP Calls : A HubSpot calling system that allows you to have conversations through a high-quality channel that has analytics and call logging systems.