Our virtual telephony will help management companies comply with the law

[ashammi228]

Content
All conversations will be recorded.
"We will call you back!"
How to survive in the web of contacts?
Always and everywhere in touch
Do you have your own CRM? We can combine them!
# Resolution of the Government of the Russian Federation of March 27, 2018 N 331.

This year, management companies in the telegram company profile housing and utilities sector have had many new concerns. The RF Government Resolution of March 27, 2018 No. 331 (as amended on September 13, 2018), which entered into force on March 1, has tightened requirements for working with residents since 2019. Violation of the new law is fraught with large fines and disqualification of officials.

For UIS telephony, the new law is not a problem. It seems like the innovation was specially adjusted to the capabilities of our service. We have prepared a special tariff for management organizations. What are its features and how does it respond to the new challenges of the time (i.e. legislation)?


All conversations will be recorded.
The virtual PBX will make it possible not only to record all telephone conversations between residents and the management company employees, but also to store the recordings, as prescribed, for 3 years.


Law 331 requires the use of recordings when registering applications, but in addition to this, recorded conversations can be useful in many situations. A tenant may panic, get nervous, speak incoherently, or dictate important coordinates in a rush. Here, this function will be needed, first of all, by the operator himself, in order to better absorb the necessary information. It is no secret that such conversations can spill over into disputes, even with a hint of scandal. During them, difficult issues can be discussed, which will have to be addressed more than once in the future. It happens that the manager simply needs to check the quality of the employee's work by listening to the history of his communication with residents. A virtual PBX will allow you to return to old issues that someone has already forgotten.

"We will call you back!"
Now that the Resolution of March 27, 2018 N 331 has entered into force, the management company is required to answer a resident's call within 5 minutes. If they fail to answer, the employees have a chance to correct the situation within 10 minutes after the request. The system interface has a useful feature - an auto-dial, which will not allow the caller to be left without an answer at all. The new requirements provide for another option - the applicant leaves a voice message, to which the employees must respond within 10 minutes. Recording a voice message for the Virtual PBX is a simple task.


We also have tools such as a sitephone and an online consultant, thanks to which a tenant can contact the management company in any form convenient for him and receive a lightning-fast response.

Increase sales with the UIS communications platform
A reliable cloud telephony operator: our own number capacity and the #1 technical support on the market.

Manage communications, control employees and automate the sales department.

Get a consultation

How to survive in the web of contacts?
Good news! There is no longer a need to hang a long list of phone numbers, from the power engineer to the plumber, in the entrance hall near the elevators and "burden" the residents with these numbers. A virtual PBX will provide the ability to forward calls. A resident of a building only needs to know the general number of his management company. The system will forward the call to the housing and communal services specialist that the resident needs. Thus, it will be easier for residents to solve their problems, and for the management company to comply with Resolution 331.


Often, a resident of a building calls the management company several times in a row for the same reason, and it will be more convenient for both parties if he hears the voice of a familiar employee or dispatcher on the phone who knows about the problem.

If for some reason the main company number is unavailable, the calling tenant will be transferred to the backup airfield. It won't make a difference to him, will it? And most importantly, the tenant does not need to write down this additional number.

The system can also set up individual call distribution scenarios. For example, group residents' contacts according to certain criteria (for example, debtors) and decide who to answer first.

Always and everywhere