A WhatsApp conversation between a customer and Benefit Cosmetics
Posted: Thu Feb 20, 2025 3:45 am
For these tactics and more, your Meta Business Messaging Partner can help you create engaging in-thread experiences on WhatsApp that encourage offline engagement, including using chatbots or human agents over WhatsApp to answer product questions and bring consumers closer to offline conversion.
How they did it: Improving efficiency and booking rates with WhatsApp georgia mobile database for appointment management
Benefit Cosmetics built a versatile channel through the WhatsApp Business Platform that lets customers self-manage their appointment scheduling for in-store services and enables more creative customer outreach, increasing bookings and sales while reducing call volumes to stores.
Especially around times of peak service demand from Benefit Cosmetics' customers, a strategic approach to WhatsApp has made all the difference, resulting in:
30% increase in brow and lip wax bookings attributable to WhatsApp
200% growth in year-over-year sales partially attributable to WhatsApp
60% faster agent response time with WhatsApp vs email.
How they did it: Improving efficiency and booking rates with WhatsApp georgia mobile database for appointment management
Benefit Cosmetics built a versatile channel through the WhatsApp Business Platform that lets customers self-manage their appointment scheduling for in-store services and enables more creative customer outreach, increasing bookings and sales while reducing call volumes to stores.
Especially around times of peak service demand from Benefit Cosmetics' customers, a strategic approach to WhatsApp has made all the difference, resulting in:
30% increase in brow and lip wax bookings attributable to WhatsApp
200% growth in year-over-year sales partially attributable to WhatsApp
60% faster agent response time with WhatsApp vs email.