Never Make Assumptions
Posted: Wed Jan 29, 2025 10:23 am
Rule #3
People Communicate with Stories
In conversations, people don’t spit out facts. Instead, they tell stories. When you listen attentively and patiently, you foster encourage the speaker to expand on and tell more stories.
The cues and clues that lead to emotions, roadblocks, and opportunities to coach, train, and develop are buried inside these stories.
Rule #4
Be Empathetic: Follow Emotional Cues to Problems
Listening deeply with your eyes, ears, and intuition will lead portugal telegram data you to emotional cues like voice inflection, facial expressions, and body language that indicate that a story point or issue has emotional significance.
When you find these cues, use follow-up questions to dig deeper. This is where real problems and opportunities to create self-awareness will be found.
Rule #5
Many leaders assume that they know exactly what people need. After a little questioning, they shift into pontificating.
They dump their answers on the other person who eventually just tunes them out. Leaders assume, rather than ask questions because they are in a hurry, bored, impatient, or lack empathy.
Besides all of the obvious pitfalls of assuming, there is also an emotional trap. No one, not you, not me, not the people who work for you, likes to be told that we are not unique.
People Communicate with Stories
In conversations, people don’t spit out facts. Instead, they tell stories. When you listen attentively and patiently, you foster encourage the speaker to expand on and tell more stories.
The cues and clues that lead to emotions, roadblocks, and opportunities to coach, train, and develop are buried inside these stories.
Rule #4
Be Empathetic: Follow Emotional Cues to Problems
Listening deeply with your eyes, ears, and intuition will lead portugal telegram data you to emotional cues like voice inflection, facial expressions, and body language that indicate that a story point or issue has emotional significance.
When you find these cues, use follow-up questions to dig deeper. This is where real problems and opportunities to create self-awareness will be found.
Rule #5
Many leaders assume that they know exactly what people need. After a little questioning, they shift into pontificating.
They dump their answers on the other person who eventually just tunes them out. Leaders assume, rather than ask questions because they are in a hurry, bored, impatient, or lack empathy.
Besides all of the obvious pitfalls of assuming, there is also an emotional trap. No one, not you, not me, not the people who work for you, likes to be told that we are not unique.