Voice control is not a revolution for user interface design
Although voice control will certainly have a big impact on user interface design, it will not be a revolution in this respect. After all, voice is and remains an option like any other. It should be used where it makes sense for your company.
The key is to structure your content in a way that you can easily adapt it to new touchpoints . For example, you should be able to write your FAQ documentation once and then use that content across desktop, mobile, portals and chats, as well as voice and any other new interface.
At the heart of a future-oriented digital experience is an open structure. This structure enables the reuse of content across touchpoints and technologies. This also applies to many of the following trends.
Determining the next steps or validating the current strategy based on data analysis is already a piece of cake for most companies. You analyze what happened, make a decision, collect data and compare the starting situation with the new results. With this type of business intelligence, you make decisions based on past events and data that you have determined to be valuable. Artificial Intelligence (AI), on the other hand, provides insight into what will happen in the future and what important data you have not yet identified yourself.
Shift in thinking about analytics
To generate value with AI, a shift in the way businesses think about analytics is needed. Instead of taking action based on gut feeling and then measuring the effect, you take a huge mountain of raw canada mobile number list data as a starting point and let an algorithm loose on it. The algorithm then identifies the areas where you can make the most impact. Based on that, you can plan next steps. This is a significantly different way of working and requires a great deal of trust in AI.
The Benefits of an AI-First Approach
The benefits of an AI-first approach definitely outweigh any friction that such a change might bring to your business. First and foremost, it means that you are no longer making strategic decisions based on static data.
In addition, you can scale the amount of data you include in your analyses almost infinitely, without having to hire more people. At the same time, your analytics experts will have to run fewer reports and instead focus on identifying new opportunities for your business. It’s all about the balance between human and machine. The machine takes over the boring, repetitive work, so that the human has the insights and time to come up with and implement creative solutions.