Train your team: so that everyone is prepared to handle the high demand of orders and requests
Posted: Sun Dec 22, 2024 7:02 am
Christmas is one of the most important dates for Brazilian retail, both virtually and in person, and for this reason we created this article to share the technologies that accelerate sales at Christmas.
In addition to the technologies we cover here, we suggest that you invest time and resources in offering quality service, as this will be crucial for you to achieve good results.
To delight and retain customers during a date as important as Christmas, observe the following points:
Explain to each of them about return policies, delivery times, and how to respond to frequently asked questions and complaints.
Anticipate customer needs: prepare a complete inventory of your best-selling philippines country code number items and also those you plan to include on offer or send as gifts.
Focus on personalization: calling the customer by name and seeking to understand their needs and interests allows you to increase sales and build loyalty among the largest number of people.
Reduce waiting times: the faster your service is, the better the customer experience will be, because most people don't want to wait 50 minutes to be served.
To avoid misunderstandings, establish an average waiting time.
Create special offers: you can offer special discounts during Christmas week and encourage customer loyalty.
Have an efficient positioning: being present on different social networks, email and Webchat increases the visibility of your business and allows you to interact and sell to more people, as well as respond to the concerns of future customers.
Request customer feedback: To understand whether the experience you are providing is positive or not, conduct opinion surveys and find areas for improvement in your current processes.
Technologies that accelerate Christmas sales
Omnichannel
A technology used to analyze data, offer recommendations based on customer behavior, and even integrate different channels with ease.
In addition, well-structured omnichannel service can offer a quality and hassle-free transition for the customer, as all team members know the reason for contact and what stage of the purchasing journey the customer is at.
In addition to the technologies we cover here, we suggest that you invest time and resources in offering quality service, as this will be crucial for you to achieve good results.
To delight and retain customers during a date as important as Christmas, observe the following points:
Explain to each of them about return policies, delivery times, and how to respond to frequently asked questions and complaints.
Anticipate customer needs: prepare a complete inventory of your best-selling philippines country code number items and also those you plan to include on offer or send as gifts.
Focus on personalization: calling the customer by name and seeking to understand their needs and interests allows you to increase sales and build loyalty among the largest number of people.
Reduce waiting times: the faster your service is, the better the customer experience will be, because most people don't want to wait 50 minutes to be served.
To avoid misunderstandings, establish an average waiting time.
Create special offers: you can offer special discounts during Christmas week and encourage customer loyalty.
Have an efficient positioning: being present on different social networks, email and Webchat increases the visibility of your business and allows you to interact and sell to more people, as well as respond to the concerns of future customers.
Request customer feedback: To understand whether the experience you are providing is positive or not, conduct opinion surveys and find areas for improvement in your current processes.
Technologies that accelerate Christmas sales
Omnichannel
A technology used to analyze data, offer recommendations based on customer behavior, and even integrate different channels with ease.
In addition, well-structured omnichannel service can offer a quality and hassle-free transition for the customer, as all team members know the reason for contact and what stage of the purchasing journey the customer is at.