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Posted: Sat Jan 25, 2025 9:40 am
Set up automated greetings to respond to customer messages and let them know when
the team will respond. Then, keep the conversation moving by setting rules that instantly categorize
or assign messages to the appropriate team based on specific keywords.
Another strategy to streamline WhatsApp ticketing for your team is to provide quick
responses. GetItSMS Quick Responses allow you to choose from a list of frequently sent messages to consumers
when replying to messages, speeding up each encounter. (And the seconds fly by!) Quick responses not
only save time, but also ensure your team maintains brand consistency.
You can use GetItSMS to send shipping updates, order confirmations and
appointment reminders via WhatsApp are easier and more efficient for your team to manage.
Analyzing your WhatsApp chats to assess your team's performance and
customer satisfaction is almost difficult without the help of a WhatsApp ticketing system. Even to begin to
understand the frequent topics and the number of messages your team receives each day, you will have to manually
evaluate each exchange.
But all that changes with a WhatsApp-based ticketing system. You can get
comprehensive data and insights about WhatsApp using GetItSMS, including information about response and
resolution times, number of ongoing conversations, trending topics, and more.
Look at the numbers and find out for yourself rather than just speculating about how
your customer experience compares. Then take denmark email list steps to keep that customer experience improving.
If so, try our service for FREE.
Test now
FAQ - Frequently Asked Questions
Q. What is a WhatsApp ticketing system?
A. WhatsApp ticketing system is a kind of tool that works on
WhatsApp to enable customer service and its incoming queries, messages and issues to be managed by
the sales team.
Q. How can we configure WhatsApp ticketing system?
A. To set up a WhatsApp ticketing system, WhatsApp business offers a
platform for small teams and an API for large groups. Setting up the WhatsApp ticketing system can be
done with the WhatsApp business API.
the team will respond. Then, keep the conversation moving by setting rules that instantly categorize
or assign messages to the appropriate team based on specific keywords.
Another strategy to streamline WhatsApp ticketing for your team is to provide quick
responses. GetItSMS Quick Responses allow you to choose from a list of frequently sent messages to consumers
when replying to messages, speeding up each encounter. (And the seconds fly by!) Quick responses not
only save time, but also ensure your team maintains brand consistency.
You can use GetItSMS to send shipping updates, order confirmations and
appointment reminders via WhatsApp are easier and more efficient for your team to manage.
Analyzing your WhatsApp chats to assess your team's performance and
customer satisfaction is almost difficult without the help of a WhatsApp ticketing system. Even to begin to
understand the frequent topics and the number of messages your team receives each day, you will have to manually
evaluate each exchange.
But all that changes with a WhatsApp-based ticketing system. You can get
comprehensive data and insights about WhatsApp using GetItSMS, including information about response and
resolution times, number of ongoing conversations, trending topics, and more.
Look at the numbers and find out for yourself rather than just speculating about how
your customer experience compares. Then take denmark email list steps to keep that customer experience improving.
If so, try our service for FREE.
Test now
FAQ - Frequently Asked Questions
Q. What is a WhatsApp ticketing system?
A. WhatsApp ticketing system is a kind of tool that works on
WhatsApp to enable customer service and its incoming queries, messages and issues to be managed by
the sales team.
Q. How can we configure WhatsApp ticketing system?
A. To set up a WhatsApp ticketing system, WhatsApp business offers a
platform for small teams and an API for large groups. Setting up the WhatsApp ticketing system can be
done with the WhatsApp business API.