Competitive reporting: Understand customer sentiment toward competitors
Posted: Wed Jan 22, 2025 8:19 am
Experience insights: Measure how customers canada b2b leads feel about your customer experience
Reputation score: Get a real-time calculation that measures how customers perceive your brand
Sentiment maps: Analyze the emotions expressed in comments and reviews.
Automatic feedback categorization: Automatically group customer feedback into categories unique to your industry
Monkeylearn
Monkeylearn’s free sentiment analyzer allows marketers to quickly detect emotions in text data. Paste your text into the box to receive a sentiment rating. The tool will tell you whether the sentiment is positive, negative or neutral with a confidence percentage.
A LinkedIn post reposted by Sprout SocialAn image of the same Sprout Social LinkedIn repost in Monkeylearn's free sentiment analysis tool
Key features:
Sentiment analysis: Identify customer sentiment for a piece of text as positive, negative or neutral
Confidence rating: Receive a confidence rating for each sentiment
Lexalytics
Lexalytics uses text deconstruction and NLP to evaluate the sentiment of a piece of text. The tool uses categorization, named entity recognition, intention detection and other techniques. This produces structured conclusions that help marketers conduct historical and predictive analytics.
This tool is ideal for transforming large amounts of social media content into structured insights that help marketers assess conversations about products, brands, people and services.
Lexalytics's dashboard showing the feedback section with metrics such as tag, role and region along with their sentiment scores in color codes.
Key features:
Reputation score: Get a real-time calculation that measures how customers perceive your brand
Sentiment maps: Analyze the emotions expressed in comments and reviews.
Automatic feedback categorization: Automatically group customer feedback into categories unique to your industry
Monkeylearn
Monkeylearn’s free sentiment analyzer allows marketers to quickly detect emotions in text data. Paste your text into the box to receive a sentiment rating. The tool will tell you whether the sentiment is positive, negative or neutral with a confidence percentage.
A LinkedIn post reposted by Sprout SocialAn image of the same Sprout Social LinkedIn repost in Monkeylearn's free sentiment analysis tool
Key features:
Sentiment analysis: Identify customer sentiment for a piece of text as positive, negative or neutral
Confidence rating: Receive a confidence rating for each sentiment
Lexalytics
Lexalytics uses text deconstruction and NLP to evaluate the sentiment of a piece of text. The tool uses categorization, named entity recognition, intention detection and other techniques. This produces structured conclusions that help marketers conduct historical and predictive analytics.
This tool is ideal for transforming large amounts of social media content into structured insights that help marketers assess conversations about products, brands, people and services.
Lexalytics's dashboard showing the feedback section with metrics such as tag, role and region along with their sentiment scores in color codes.
Key features: