Define your company rules
Posted: Wed Jan 22, 2025 7:15 am
Some companies define so-called business rules, created to simplify processes and avoid wasting time when making decisions like this. And this has a lot to do with what was said above, about bargaining power.
Imagine a national beverage distributor, which has soft drinks, juices and beers in its product portfolio, if every time one of the 500,000 bars it serves delays a payment, it has to stop and think about how to charge the customer via email.
Simply put, certain customer profiles and invoice amounts go straight to the bank's collections if they are due.
Other customers and other values must be pharmacy database analyzed, either by the seller, or by the financial department, and so on.
6. Ultimately, make a professional claim
Once the email is sent, it is important to try to contact them by phone if the situation is not resolved.
Keep in mind that an agreement is always the best solution, but it is necessary to measure whether the collection effort is worth it, or whether it would be better for the company to pass this activity on to a firm specialized in this type of legal activity, reducing internal costs that may not be worth bearing.
Example of a message to politely bill a customer via email
Now that you've seen our tips, check out an example of a message to politely charge your customer via email and maintain the good relationship you've built with them so far.
Hello [customer name], how are you?
This is [company name]. We noticed that the bill payment for [due month] has not yet appeared in our system.
We understand that sometimes problems can occur. To help you, we have generated a new invoice with updated payment dates and attached it to this message.
We also remind you that we are available to help in any situation.
PS If payment has already been made, please disregard this email.
Hugs,
Imagine a national beverage distributor, which has soft drinks, juices and beers in its product portfolio, if every time one of the 500,000 bars it serves delays a payment, it has to stop and think about how to charge the customer via email.
Simply put, certain customer profiles and invoice amounts go straight to the bank's collections if they are due.
Other customers and other values must be pharmacy database analyzed, either by the seller, or by the financial department, and so on.
6. Ultimately, make a professional claim
Once the email is sent, it is important to try to contact them by phone if the situation is not resolved.
Keep in mind that an agreement is always the best solution, but it is necessary to measure whether the collection effort is worth it, or whether it would be better for the company to pass this activity on to a firm specialized in this type of legal activity, reducing internal costs that may not be worth bearing.
Example of a message to politely bill a customer via email
Now that you've seen our tips, check out an example of a message to politely charge your customer via email and maintain the good relationship you've built with them so far.
Hello [customer name], how are you?
This is [company name]. We noticed that the bill payment for [due month] has not yet appeared in our system.
We understand that sometimes problems can occur. To help you, we have generated a new invoice with updated payment dates and attached it to this message.
We also remind you that we are available to help in any situation.
PS If payment has already been made, please disregard this email.
Hugs,