Of course, positive reviews can make customers choose you over your competitors
Posted: Wed Jan 22, 2025 6:03 am
(6) Impact on your business reputation Some customers have given negative reviews of their accommodation experience. Previously, when you had never used services from an OTA platform, guests who came to stay at your place had no way to write a review or provide feedback on the quality of the service you provided. But because of the OTA platform, customers can easily give you reviews. If you happen to receive a customer who is in the chatty category, even the smallest thing will be written and this will certainly have a negative impact on your profile.
Meanwhile, negative reviews will make customers cautious in making decisions and it is bc data hong kong highly likely that they will prioritize booking from others, and only if there is no other option, will they make a booking with you. (7) Control over reviews OTA platforms don't allow you to delete or edit negative reviews you've received, even if they've been around for years. At that time, you might have been new to the business and accidentally made a mistake.
If you use a website that you built yourself for the purpose of marketing your business, you have full control over what reviews and feedback you want to allow to be displayed and read by other potential customers. If you only want to display good reviews, that's no problem. (8) Same presentation method It's quite difficult for you to present information about your listing in a more creative way, since every listing has the same template and presentation method.
Meanwhile, negative reviews will make customers cautious in making decisions and it is bc data hong kong highly likely that they will prioritize booking from others, and only if there is no other option, will they make a booking with you. (7) Control over reviews OTA platforms don't allow you to delete or edit negative reviews you've received, even if they've been around for years. At that time, you might have been new to the business and accidentally made a mistake.
If you use a website that you built yourself for the purpose of marketing your business, you have full control over what reviews and feedback you want to allow to be displayed and read by other potential customers. If you only want to display good reviews, that's no problem. (8) Same presentation method It's quite difficult for you to present information about your listing in a more creative way, since every listing has the same template and presentation method.