Costs for building tools and internal systems are incurred

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Two disadvantages of inside sales
When introducing inside sales, it is important to be aware of its disadvantages. Here are two main disadvantages of inside sales.

Two disadvantages of inside sales

Disadvantage 1: It takes time to build trust with potential customers.
Disadvantage 2:
I will explain in detail.

Disadvantage 1: It takes time to build trust with potential customers.
In inside sales, communication often takes place taiwan telegram phone number listfor the first time and is non-face-to-face, so it takes a long time to build relationships with customers.

It is difficult to build a relationship of trust with customers by phone, email, or by sending documents alone, and some people may feel uncomfortable with phone calls in particular. Such communication that is merely an attempt to make contact may actually result in missed business opportunities.

If inside sales is conducted through division of labor, some customers may be concerned about the change of sales representative at the approach stage.

Because inside sales involves many approaches to potential customers, simply thinking about connecting them to field sales can lead to customers feeling distrustful. To avoid this, it is important to see things from the customer's perspective and make an effort to provide benefits.

Disadvantage 2: Costs for building tools and internal systems are incurred
In order to communicate with potential customers remotely and without meeting them in person, it will be necessary to introduce online meetings and chat tools.

To conduct inside sales within an in-house team, you need a cloud database and communication tools that allow staff to share information (our company also shares inside sales handovers using internal communication tools).

Furthermore, inside sales requires cooperation with the marketing department, which generates potential customers, the field sales department, which actually visits customers and closes sales negotiations, and, as necessary, with service and product planning and consulting teams. Keep in mind that "internal coordination," which determines the scope of work and rules for information sharing, takes time.