As we said above, bots are very practical and there are a large number of use cases for them, among them we have 10 main ones , among which:
1) Dental Clinic
Chatbots are useful for dental clinics, we all know overseas chinese in uk data that this type of business receives many daily consultations and for many of them it is necessary to contact patients to confirm appointments, schedule appointments, etc. and in this sense it is essential to have a bot that helps you facilitate the work of contact with people.
2) Auto parts service
Auto parts are very popular in many countries, most people contact this type of business to check the availability of parts, coordinate sales and pay. In these cases, sometimes the amount of requests is high and that is when bots become important.
3) Universities and educational units
Educational units are also a great example of use cases for chatbots on WhatsApp. It is a great solution to facilitate the processing of student queries.
4) E-commerce and online sales
Typically, online stores have user response centers to obtain databases on which to base their sales. For this, they would need chatbots that can respond to customers automatically.
5) Restaurants
Restaurants are another great example of use cases, as some manage their orders through this network, and a bot that responds to customers automatically here would be a good idea.
6) Car rental
In car rental, bots can be used to filter the type of service each customer requires and then send this information to an agent who can help them with their order.
7) Real estate
Similar to car rental, here people arrive on WhatsApp, speak with the bot that answers them, once the customer has answered, selects the available options and sends the conversation to an agent to continue the reservation process.
8) Customer Support
It is known that businesses, regardless of the services they offer, use WhatsApp bots to respond, filter and manage conversations with customers.
9) Tourist agencies
Tourism is one of the most popular markets in the world, tourism agencies usually have a very high number of daily leads and WhatsApp requests are often endless, hence the need for bots.
10) Legal and administrative firms
To filter and deliver each specialist's requests differently.
Conclusion
In conclusion, using chatbots to answer your customers on WhatsApp is very beneficial for businesses, however you must take into account the fact that the configuration of these bots is very important because it is on this that the proper functioning of your bot will depend.