If you are wondering how to get positive reviews on social media , you must first understand that behind a positive review there is a positive feeling. If your customer is not satisfied with the service, no campaign will get them a positive review on social media. And it may even increase their negative opinion.
Reviews, ratings, opinions … we can call them new zealand whatsapp a thousand different things, but their function for your digital marketing strategy is the same: persuading those who are not yet customers and retaining those who have already bought from you.
Relational marketing is the type of marketing that seeks more than just the purchase, but also the complete satisfaction of the customer.
How many businesses have survived over the years thanks to word of mouth from happy customers? Now the loudspeaker is much bigger, more public and more relevant.
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90% of customers make a purchase based on reviews of a company or product they read online. Therefore, whether you want to be online or not, your business reviews will be there, and you better pay attention to balancing the negative ones with positive ones or responding to those that are not appropriate, with empathy and respect, of course.